Returns & Exchanges
Due to the perishable nature of our artisanal desserts, we cannot accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Your Delivery
Please examine your cakes immediately upon arrival to ensure they have maintained their quality and structural integrity during transit.
Document Issues
If there is a quality concern or damage, take clear photos of the product and the packaging within 24 hours of receipt.
Contact Support
Email our customer care team with your order number and the documentation to initiate a refund or replacement request.
Resolution Processing
Our team will review your claim within 48 hours and issue a credit to your original payment method for any verified issues.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing